Policy last updated: 14th March 2024
Our contact details
Name: Primal Plants
Address: 68 Bosence Road, Townshend, Hayle, TR27 6AL
E-mail: hello@primalplants.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Email address
· First/last name
· Postal address
· Website user stats
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
· Subscribe to our newsletter
· Placing a order through our online shop or nursery outlet.
We use the information that you have given us in order to;
· send newsletter emails to keep you up to date with what’s going on and;
· enable us to manage and fulfil orders made by you via our website and in person.
We may share this information with delivery companies to fulfil your orders.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@primalplants.co.uk.
How we store your personal information
Your information is securely stored using third party software, Mailchimp. You can find information about how Mailchimp protect your privacy here
We will dispose of your information if requested by you.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@primalplants.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@primalplants.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk